​​​A Message to Customers on COVID-19​

Updated 03/30/2020:

Throughout this evolving coronavirus pandemic, our first job remains to protect the safety and well-being of our employees, customers and partners. 

We’re facing this public health challenge together. Our teams are working hard every day to keep supporting our customers while maintaining the highest level of safety. Here are some of the things we’re doing to look out for our customers in the midst of this pandemic.

Supply chain. We are proactively managing our supply chain by working with suppliers and vendors to ensure our customers are not impacted by the current situation. Raw materials, procurement and transportation remain unimpeded, while production is in normal mode. This is a dynamic environment and we will continue to monitor and provide update as needed.

Safeguarding employees. As part of BASF’s pandemic preparedness planning, we are taking additional measures at all sites to minimize and limit exposure to employees and to maintain safe site and office operations. These measures include employees working from home if their job allows, increased social distancing, health screenings, including temperature scans, and increased cleaning and hygiene measures. 

No site closures. We are working with state, province and local regulators to allow the continued operations of our facilities, while ensuring the safety of our employees. We are taking additional precautionary safety steps across our sites to ensure safety and business continuity so we can continue to deliver for our customers.

Ours is an essential business. BASF is part of the critical infrastructure in the region that plays a critical role in the chemical sector and the supply chain. As such, we are required to keep manufacturing and shipping products to our business partners in a safe and timely manner, and advancing important R&D in support of our activities.  

Rest assured, throughout this crisis and beyond, we’re working every day to support your everyday needs. As always, our sales and customer care representatives are standing by to address any questions or concerns that you may have.

03/17/2020​ Statement:

BASF Construction Chemicals / Master Builders Solution Americas is closely monitoring the Coronavirus situation, particularly in locations where we have manufacturing sites and where our customers have operations. As a company, we have a Pandemic Preparedness Plan in place to protect employees, minimize exposure and assure business continuity. 

We do not anticipate any supply chain or operational disruptions at this time. We have been taking precautionary steps to ensure the stability of our operations and the availability of products and services when you need them. We believe that we have the right plans and people in place to continue delivering for our customers. And while many of our employees are currently working from home, this does not hamper their ability to do their jobs effectively and continue to provi​de support to our customers.

The safety and well-being of our employees remains our top priority. For weeks, we have been providing them with regular guidance and information from the CDC and BASF Corporate Medical so they can keep themselves and their families safe. We’re encouraging non-business critical employees to work from home and restrict travels. For others who may be sick, we are encouraging them to stay home and seek appropriate medical attention. We are doing everything we can to keep our employees safe.​

Maintaining the safety of all employees, both our customers’ and ours, while providing the service our customers deserve, is our ultimate objective.​